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Service Agreements come in two segments:
- Clauses: these are the standard clauses we include in every first version of the contract put forward to clients. It’s normal for clients to request amendments to these clauses during contracting stage. See “Key & sensitive clauses” for guidance on negotiation.
- Schedule(s) or statements of work. Take care to ensure the Schedule(s) are adapted to accurately reflect the proposal in question. The Sales Lead (or COO who’s been included in proposal development) is well placed to draft schedules of service.
Good to know
- Local teams are empowered to adapt both Clauses and Schedules based on negotiation with clients.
- If in doubt or uncertain of the impact of any changes, please speak to Alicia